Refund Policy

1. Introduction

This Refund Policy outlines the terms and conditions for refunds and cancellations of Webliano services. We strive to ensure complete satisfaction with our services, but we understand that there may be instances where a refund is appropriate.

2. Eligibility for Refunds

Refunds may be issued under the following circumstances:

• Service not provided as described
• Technical issues preventing service delivery
• Cancellation of service before work has begun
• Duplicate charges or billing errors

Refund eligibility varies based on the type of service and the time elapsed since purchase:

Website Development Services

• Full refund if cancelled before project initiation (within 48 hours of payment)
• Partial refund (up to 50%) if cancelled during the planning phase
• No refund once development has begun, unless service is not delivered as agreed

Digital Marketing and SEO Services

• Pro-rated refund for unused service period for subscription-based services
• No refund for one-time services once work has begun

UI/UX Design Services

• Full refund if cancelled before design work begins
• Partial refund based on work completed if cancelled during the design process

3. Refund Process

To request a refund, please follow these steps:

1. Contact our customer support team at refunds@webliano.com with your order details and reason for the refund request
2. Include your order number, date of purchase, and any relevant documentation
3. Our team will review your request within 3-5 business days
4. If approved, refunds will be processed to the original payment method

Refund processing times vary depending on your payment method:

• Credit/debit cards: 5-10 business days
• Bank transfers: 7-14 business days
• Digital wallets: 3-5 business days

4. Non-Refundable Items

The following are generally not eligible for refunds:

• Services that have been fully delivered and accepted
• Custom development work that has been completed
• Third-party costs (domain registration, hosting fees, plugin licenses) that have been incurred
• Services cancelled after the refund eligibility period

5. Cancellation Policy

For subscription-based services, you may cancel your subscription at any time:

• Cancellations made before the next billing cycle will not be charged for the upcoming period
• No partial refunds will be issued for the current billing period
• You will continue to have access to the service until the end of the current billing period

To cancel a subscription, please contact our customer support team at support@webliano.com or through your account dashboard.

6. Dispute Resolution

If you are not satisfied with our refund decision, we encourage you to contact our customer support team to discuss your concerns. We are committed to resolving disputes fairly and amicably.

If we cannot reach a resolution through our customer support channels, you may have the right to pursue alternative dispute resolution methods as outlined in our Terms of Service.

7. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting on our website. We encourage you to review this policy periodically for any updates.

8. Contact Us

If you have any questions about this Refund Policy, please contact us at:

Email: refunds@webliano.com
Phone: +91 1234567890
Address: Webliano Headquarters, 123 Tech Park, Bangalore, India